Customer Support

Purchase Support and Common Questions

We are here to support you with access, technical questions, and general inquiries related to your digital purchases from Alida Diosa.

This page provides information on how to access your products, what to do if something goes wrong, and how to contact support.

Q1: How do I access my purchase?

After completing your purchase, you will receive a confirmation email with instructions on how to access your digital product.

Please allow a few minutes for the email to arrive. If you do not see it, check your spam or promotions folder.

Depending on the product you purchased, access may be provided through a download link, a private access page, or a membership portal. All access details are included in your confirmation email.

Q2: I didn’t receive my access email. What should I do?

If you did not receive your access email or you are having trouble opening your product, please contact customer support so we can help you.

Email us at [email protected]

When you contact us, please include:

The email address you used at checkout

The name of the product you purchased

The date of your purchase, if you remember it

This information helps us locate your order and assist you as quickly as possible.

Q3: What should I do if something is not working technically?

If you are experiencing technical issues such as broken links, audio files not playing, or difficulty accessing your purchase, please contact customer support.

Email [email protected] and describe the issue in simple words. If possible, include:

The device you are using, such as phone or computer

The browser you are using, such as Chrome or Safari

A brief description of what is not working

We will guide you through the next steps.

Q4: Can I get a refund on a digital product?

Because these are digital products, all sales are final unless otherwise stated on the product page.

If you believe there has been an error with your purchase or you are unable to access your product, please contact customer support at [email protected] so we can review the situation and help resolve the issue.

Q5: Will my personal information be shared or sold?

No. Your personal information is handled with care and is not sold to third parties.

Your data is processed according to our Privacy Policy and Cookie Policy, which explain how information is collected, stored, and used when you visit our website or make a purchase.

You can review these policies at any time through the links provided on this page.

Q6: Do I need to accept cookies to access my purchase?

Cookies help the website function properly and allow secure access to your digital products.

Some cookies are necessary for login, checkout, and product delivery. You can learn more about how cookies are used by reviewing our Cookie Policy.

Q7: Is this product guaranteed to work for everyone?

Individual experiences may vary.

Our digital products are designed for general personal development and educational purposes. They are not medical, psychological, or therapeutic treatments. This is explained in our General Disclaimer and, when applicable, our Subliminal Audio Disclaimer.

Q8: Who should I contact if I have a billing or payment issue?

If you notice a billing issue, duplicate charge, or payment error, please contact customer support as soon as possible.

Email [email protected] and include:

The email address used at checkout

The date of the charge

A short description of the issue

We will review your request and assist you.

Q9: Where can I find the terms and policies related to my purchase?

All legal and policy documents are available through the links on this page, including:

Terms of Service

Coaching Terms of Service

Privacy Policy

Cookie Policy

General Disclaimer

Subliminal Audio Disclaimer

These documents explain important information about purchases, usage, and responsibilities.

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Alida Diosa Trauma Release Coach

I believe that finding the right guide is the most important step in your healing journey. If you have any questions or just want to connect, please don’t hesitate to reach out. I read every message personally and am here to support you on your path. ~Alida💜

As a trauma release coach, Alida Diosa provides powerful, holistic support for releasing trauma and emotional wellness. This work is not a substitute for medical advice or therapy. Always consult a licensed healthcare provider for your specific health needs.

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